Privacy Policy

At Orgway Agritech, based in Bhavnagar, Gujarat, we believe your privacy is as important as the quality of our products. This Privacy Policy explains what personal information we collect when you visit our website, place an order, or contact us — and exactly how we use and protect it.

By using our website or purchasing from us, you agree to the practices described here. If you have any questions, you are always welcome to contact us directly.

1. Information We Collect

We collect only what we genuinely need to serve you:

• Account & contact details: name, email address, phone number, and delivery / billing address when you register or place an order.
• Business details (B2B customers): company name and GST number for tax-compliant invoicing.
• Order information: products ordered, quantities, prices, payment status, and delivery tracking.
• Enquiries & messages: content of enquiry forms, contact messages, chatbot conversations, and product reviews you choose to submit.
• Technical data: IP address, browser type, pages visited, and session cookie (used only to keep your cart alive and for Google Analytics — see Section 5).

We do not store your card number or UPI details. All payment processing is handled securely by Razorpay under their own PCI-DSS-compliant environment.

2. How We Use Your Information

• To process and fulfil your orders, including generating GST invoices.
• To communicate with you about your order status, shipping updates, and delivery.
• To respond to enquiries, support requests, and chatbot conversations.
• To send newsletters or product offers only if you have subscribed (you can unsubscribe at any time).
• To improve our website and product range using anonymised analytics data.
• To meet our legal obligations under Indian law, including GST record-keeping.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Sharing Your Information

We share your data only where strictly necessary:

• Razorpay — payment gateway (they receive order amount and billing name to process payment).
• Courier partners — your name, address, and phone number so they can deliver your order.
• Google Analytics — anonymised, aggregated traffic data (no personally identifiable data is sent).
• Legal authorities — if required by Indian law or a valid court order.

4. Data Retention

We keep your account details for as long as your account is active. Order records (including invoices) are retained for 7 years as required by Indian GST regulations. You may request deletion of your account at any time; we will anonymise your personal details while retaining the financial records legally required.

5. Cookies

We use the following types of cookies:

• Essential cookies: session cookie to keep your cart and login state. Without it, the site cannot function properly.
• Analytics cookies: Google Analytics to understand which pages are popular. This data is anonymised.
• Security cookies: CSRF tokens to protect form submissions from cross-site attacks.

You can disable analytics cookies in your browser settings without affecting your ability to shop with us.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your account and non-legal data.
• Opt out of marketing emails at any time via the unsubscribe link or by contacting us.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

7. Security

We implement industry-standard security measures: HTTPS encryption on all pages, secure (HTTP-only, SameSite) session cookies, hashed passwords, and regular backups. Payment data never passes through our servers — it goes directly to Razorpay's secure environment.

8. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or Indian law. We will post the revised version with an updated "Last updated" date at the top of this page. Continued use of our website after any change means you accept the updated policy.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: